Policies

Website Privacy Notice
This is the privacy notice of Hydrotech Services Limited. In this document, "we", "our", or "us" refer to Hydrotech Services Limited.

We are company number 02903908 registered in England

Our registered office is at Unit 19 Home Farm, Petersfield Road, Ropley, Hampshire, SO24 0EF.

Introduction
1. This is a notice to inform you of our policy about all information that we record about you. It sets out the conditions under which we may process any information that we collect from you, or that you provide to us. It covers information that could identify you (“personal information”) and information that could not. In the context of the law and this notice, “process” means collect, store, transfer, use or otherwise act on information.

2. We regret that if there are one or more points below with which you are not happy, your only recourse is to leave our website immediately.

3. We take seriously the protection of your privacy and confidentiality. We understand that all visitors to our website are entitled to know that their personal data will not be used for any purpose unintended by them and will not accidentally fall into the hands of a third party.

4. We undertake to preserve the confidentiality of all information you provide to us, and hope that you reciprocate.

5. Our policy complies with UK law accordingly implemented, including that required by the EU General Data Protection Regulation (GDPR).

6. The law requires us to tell you about your rights and our obligations to you in regards to the processing and control of your personal data. We do this now, by requesting that you read the information provided at www.knowyourprivacyrights.org

7. Except as set out below, we do not share, or sell, or disclose to a third party, any information collected through our website.

The bases on which we process information about you
The law requires us to determine under which of six defined bases we process different categories of your personal information, and to notify you of the basis for each category.

If a basis on which we process your personal information is no longer relevant then we shall immediately stop processing your data.

If the basis changes then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

1. Information we process because we have a contractual obligation with you
When you create an account on our website, buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

1.1. verify your identity for security purposes

1.2. sell products to you

1.3. provide you with our services

1.4. provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

Additionally, we may aggregate this information in a general way and use it to provide class information, for example to monitor our performance with respect to a particular service we provide. If we use it for this purpose, you as an individual will not be personally identifiable.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

2. Information we process with your consent
Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal information.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies.

Sometimes you might give your consent implicitly, such as when you send us a message by e-mail to which you would reasonably expect us to reply.

Except where you have consented to our use of your information for a specific purpose, we do not use your information in any way that would identify you personally. We may aggregate it in a general way and use it to provide class information, for example to monitor the performance of a particular page on our website.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time by instructing us info@hydrotechservices.co.uk. However, if you do so, you may not be able to use our website further.

3. Information we process for the purposes of legitimate interests
We may process information on the basis there is a legitimate interest, either to you or to us, of doing so.

Where we process your information on this basis, we do after having given careful consideration to:

· whether the same objective could be achieved through other means

· whether processing (or not processing) might cause you harm

· whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so

For example, we may process your data on this basis for the purposes of:

· record-keeping for the proper and necessary administration of our business.

· responding to unsolicited communication from you to which we believe you would expect a response

· protecting and asserting the legal rights of any party

· insuring against or obtaining professional advice that is required to manage business risk

· protecting your interests where we believe we have a duty to do so

4. Information we process because we have a legal obligation
We are subject to the law like everyone else. Sometimes, we must process your information in order to comply with a statutory obligation.

For example, we may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.

This may include your personal information.

Specific uses of information you provide to us

5. Complaints regarding content on our website
If you complain about any of the content on our website, we shall investigate your complaint.

If we feel it is justified or if we believe the law requires us to do so, we shall remove the content while we investigate.

Free speech is a fundamental right, so we have to make a judgment as to whose right will be obstructed: yours, or that of the person who posted the content that offends you.

If we think your complaint is vexatious or without any basis, we shall not correspond with you about it.

6. Job application and employment
If you send us information in connection with a job application, we may keep it for up to three years in case we decide to contact you at a later date.

If we employ you, we collect information about you and your work from time to time throughout the period of your employment. This information will be used only for purposes directly relevant to your employment. After your employment has ended, we will keep your file for six years before destroying or deleting it.

7. Sending a message to us
When you contact us, whether by telephone, through our website or by e-mail, we collect the data you have given to us in order to reply with the information you need.

We record your request and our reply in order to increase the efficiency of our business.

We keep personally identifiable information associated with your message, such as your name and email address so as to be able to track our communications with you to provide a high quality service.

8. Complaining
When we receive a complaint, we record all the information you have given to us.

We use that information to resolve your complaint.

If your complaint reasonably requires us to contact some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion as to whether we do give information, and if we do, what that information is.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

We expect any affiliate or partner to agree to reciprocate this policy.

Use of information we collect through automated systems when you visit our website

9. Cookies
Cookies are small text files that are placed on your computer's hard drive by your web browser when you visit any website. They allow information gathered on one web page to be stored until it is needed for use on another, allowing a website to provide you with a personalised experience and the website owner with statistics about how you use the website so that it can be improved.

Some cookies may last for a defined period of time, such as one day or until you close your browser. Others last indefinitely.

Your web browser should allow you to delete any you choose. It also should allow you to prevent or limit their use.

Our website uses cookies. They are placed by software that operates on our servers, and by software operated by third parties whose services we use.

We use Google Analytics to analyse the use of this website. Google Analytics generates statistical and other information about website use by means of cookies, which are stored on users' computers. The information generated relating to our website is used to create reports about the use of the website. Google will store this information. Google's privacy policy is available at: http://www.google.com/privacypolicy.html.]

If you choose not to use cookies or you prevent their use through your browser settings, you will not be able to use all the functionality of our website.

We use cookies in the following ways:

9.1. to track how you use our website

9.2. to record whether you have seen specific messages we display on our website

9.3. to keep you signed in our site

9.4. to record your answers to surveys and questionnaires on our site while you complete them

10. Personal identifiers from your browsing activity
Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

If combined with other information we know about you from previous visits, the data possibly could be used to identify you personally, even if you are not signed in to our website.

11. Our use of re-marketing
Re-marketing involves placing a cookie on your computer when you browse our website in order to be able to serve to you an advert for our products or services when you visit some other website.

We may use a third party to provide us with re-marketing services from time to time. If so, then if you have consented to our use of cookies, you may see advertisements for our products and services on other websites.

Disclosure and sharing of your information

12. Information we obtain from third parties
Although we do not disclose your personal information to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal information from third parties whose services we use.

No such information is personally identifiable to you.

13. Data may be processed outside the European Union
Our website is hosted in the United Kingdom

We may also use outsourced services in countries outside the European Union from time to time in other aspects of our business.

Accordingly data obtained within the UK or any other country could be processed outside the European Union.

For example, some of the software our website uses may have been developed in the United States of America or in Australia.

We use the following safeguards with respect to data transferred outside the European Union:

13.1. the processor is within the same corporate group as our business or organisation and abides by the same binding corporate rules regarding data processing.

13.2. the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority in the European Union [, specifically that in the country of …]

13.3. we comply with a code of conduct approved by a supervisory authority in the European Union [, specifically that in the country of …]

13.4. we are certified under an approved certification mechanism as provided for in the GDPR

13.5. both our organisation and the processor are public authorities between whom there is either a legally binding agreement or administrative arrangements approved by a supervisory authority in the European Union relating to protection of your information

Access to your own information

14. Access to your personal information
14.1. At any time you may review or update personally identifiable information that we hold about you, emailing us any changes you wish to make.

14.2. To obtain a copy of any information that is not provided on our website you may send us a request at info@hydrotechservices.co.uk

14.3. After receiving the request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you.

15. Removal of your information
If you wish us to remove personally identifiable information from our website, you may contact us at info@hydrotechservices.co.uk

This may limit the service we can provide to you.

16. Verification of your information
When we receive any request to access, edit or delete personal identifiable information we shall first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Other matters

17. Use of site by children
17.1. We do not sell products or provide services for purchase by children, nor do we market to children.

17.2. If you are under 18, you may use our website only with consent from a parent or guardian

17.3. We collect data about all users of and visitors to these areas regardless of age, and we anticipate that some of those users and visitors will be children.

17.4. Such child users and visitors will inevitably visit other parts of the site and will be subject to whatever on-site marketing they find, wherever they visit.

18. Encryption of data sent between us
We use Secure Sockets Layer (SSL) certificates to verify our identity to your browser and to encrypt any data you give us.

Whenever information is transferred between us, you can check that it is done so using SSL by looking for a closed padlock symbol or other trust mark in your browser’s URL bar or toolbar.

19. How you can complain
19.1. If you are not happy with our privacy policy or if have any complaint then you should tell us by email. Our address is info@hydrotechservices.co.uk

19.2. If a dispute is not settled then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

19.3. If you are in any way dissatisfied about how we process your personal information, you have a right to lodge a complaint with the Information Commissioner's Office. This can be done at https://ico.org.uk/concerns/

20. Retention period for personal data
Except as otherwise mentioned in this privacy notice, we keep your personal information only for as long as required by us:

20.1. to provide you with the services you have requested;

20.2. to comply with other law, including for the period demanded by our tax authorities;

20.3. to support a claim or defence in court.

21. Compliance with the law
Our privacy policy has been compiled so as to comply with the law of every country or legal jurisdiction in which we aim to do business. If you think it fails to satisfy the law of your jurisdiction, we should like to hear from you.

However, ultimately it is your choice as to whether you wish to use our website.

22. Review of this privacy policy
We may update this privacy notice from time to time as necessary. The terms that apply to you are those posted here on our website on the day you use our website. We advise you to print a copy for your records.

If you have any question regarding our privacy policy, please contact us info@hydrotechservices.co.uk

4.06.10 - Hydrotech Services Limited - Standard Terms & Conditions

1.0 INTERPRETATION

1.1Customer" means the person named on the attached Proposal for whom Hydrotech Services Ltd has agreed to provide the Specified Services in accordance with these Conditions

1.2Contract" means the contract for the provision of Specified Services comprising the Proposal the Pre-Contract Guidance Notes and these Terms and Conditions

1.3"Cost" means the charges shown in the Proposal and the charges determined in accordance with the Pre-Contract Guidance Notes and/or these Conditions (exclusive of VAT)

1.4"Hydrotech" means Hydrotech Services Limited, Registered Office- Unit 19 Home Farm, Petersfield Road, Rapley, Hampshire SO240EF.

1.5"Proposal" means the document to which these Conditions are appended

1.6"Specified Services" means the products/services to be provided by Hydrotech Services Limited to the Customer as set out in the Proposal

1.7"VAT" means value added tax or any substitute or similar sales tax

2.0 CHARGES & PAYMENT

2.1Unless otherwise agreed or determined in accordance with these Terms and Conditions or specified in the Proposal Hydrotech shall provide the Specified Services in accordance with this Contract and the Customer shall pay the Cost and any additional sums which are agreed between Hydrotech and the Customer for the provision of the Specified Services or which in Hydratech Services Limited sole discretion are required as a result of the Customer's instructions or lack of instructions from the Customer or any other cause attributable to the Customer as a consequence of its non-compliance with the Pre-Contract Guidance Notes

2.2All Costs are payable in pounds sterling and are exclusive of VAT and all other taxes and duties for which the Customer shall be additionally liable at the applicable rate from time to time

2.3Hydrotech Services Ltd will assume that the customer is an end user or intermediary supplier unless notified otherwise for the purpose of the VAT reverse charge

2.4Hydrotech Services Limited reserves the right at any time to require payment in advance in whole or part or parts from the Customer and if so requested Hydrotech shall not be required to undertake the Specified Services until any such required payment or payments shall have been made

2.5The Cost and any additional sums payable shall be paid by the Customer (together with any VAT) and without any set-off or other deduction within 30 days of the date of Hydrotech Services Limited invoice (time of the essence) and in the event of any non-payment of any invoice Hydrotech shall be entitled at its absolute discretion to cease and suspend the provision of the Specified Services until such time as the outstanding invoice shall have been paid and this will without prejudice to any other provision herein and shall not constitute a breach of Contract by Hydrotech

2.6If payment is not made on the due date Hydrotech shall be entitled without limiting any other rights it may have to charge interest on the outstanding amount (both before and after any judgment) at the rate of 4% above the base rate from time to time of Barclays Bank PLC from the due date until the outstanding amount is paid in full

2.7If the Customer requests Hydrotech to undertake additional works or to provide additional goods or Services which are not provided for within the Proposal or which constitute additional cost to Hydrotech as provided for within the Pre Contract Guidance Notes the Customer shall in addition pay Hydrotech's additional charges which Hydrotech shall specify for such additional goods and services and shall pay the same at Hydrotech's discretion either prior to the carrying out of such additional works or the supply of any additional goods or within 30 days of invoice (time of the essence)

3.0 RETENTION OF TITLE AND SUPPLY OF GOODS

3.1In the event that any Specified Services set out in the Proposal is or are unavailable Hydrotech reserves the right to supply such alternative product items or service of a similar nature to those spefied in tHeroposal provided that the replacements are suitable for purpose as reasonably determined by Hydrotech Services Ltd

3.2Goods and/or materials delivered by Hydrotech rn the Customer shall remain the sole and absolute property of Hydrotech as legal and equitable owner until such time as all the money due to Hydrotech has been paid to Hydrotech but shall be at the Customer's risk from the time of delivery to any carrier by Hydrotech

3.3The Customer warrants to Hydrotech that it is not at the time of entering into this Contract insolvent and knows of no circumstances which would entitle any creditor to appoint a receiver or to petition for the winding up or to exercise any other rights over and against its assets

4.0 WARRANTIES AND LIABILITY

4.1Hydrotech shall not be liable to the customer for the death of or injury to the customer or as its agents of employees or for any loss or damage to the customer's property unless due to the negligence or other failure of Hydrotech to perform its obligations under this contract or under the general law

4.2Hydrotech liability if any in respect of any claim for loss and/or damage caused by the supply of defective goods or items or services (including without limitation chemicals or plant) shall be limited to the replacement cost of the goods or items (subject to any warranties of the supplier which Hydrotech shall pass onto the Customer)

4.3Hydrotech shall not be liable for any delay loss of damage incurred by the Customer arising in the event of a national emergency, war, prohibitive regulation, strike industrial action, lock out or any other cause beyond the reasonable control of Hydrotech which would render (in whatsoever manner) the performance of this Contract impossible and that in such circumstances either party shall notify the other promptly of the nature and extent of the circumstances in question and neither party shall be deemed to be in breach of this Contract in the event that it has notified the other party and time for the performance of that obligation shall be extended accordingly

4.4Hydrotech shall not be liable at all to the Customer in respect of any claim for the failure to supply and/or loss and/or damage howsoever caused due to incomplete and/or inaccurate information being supplied by the Customer

4.5Hydrotech shall not in any circumstances be liable for any consequential losses loss of profit or any indirect special or consequential loss or damages incurred by the Customer arising as a consequence of any act default non observance non performance or non-compliance by Hydrotech of its obligations hereunder

4.6The maximum liability of Hydrotech hereunder in any year in respect of any one event or series of connected events shall not exceed a sum equivalent to the total of the sums actually paid by the Customer under or pursuant to the Contract

4.7For works relating to Heating and Chilled water systems The Company assumes that there are no flexible pipes that are polythene lined within the system. We cannot be held responsible for any damage caused to the system if prior notice is not received in writing

4.8For works relating to Heating and Chilled water systems The Company assumes that there is no aluminium content within the system. We cannot be held responsible for any damage caused to the system if prior notice is not received in writing

4.9Disinfections/chlorination's: despite being carried out in accordance with current guidelines, analysis may reveal bacterial contamination to be in excess of statutory limits. This can occur due to fouling within the system providing areas of hideout for micro organisms and subsequently being dislodged during the flushing process, contamination may also arise from external supply sources. Additional/repeat work will be charged for at additional cost to the customer.

4.10legionella risk assessments are based on information known to Hydrotech Services Limited on the date of survey. Hydrotech Services Limited accepts no responsibility for any loss or claim arising from information contained within this or any other associated document

4.11Hydrotech reserve the right to allow our client fourteen days in which to notify Hydrotech of any inaccuracies contained within the legionella risk assessment documentation or changes that should be made, after which it will be assumed that our client has accepted the documentation to be satisfactory and fully complete.

5.0 TERMINATION

5.1If the provision of the Specified Services shall be on an ongoing basis (rather than a specific task or a specific sale) then either party shall be entitled to terminate the Contract at any time by giving not less than three months written notice to the other

5.2Either party may (without limiting any other remedy) at any time terminate the provisions of the Specified Services by giving written notice to the other if the other commits any material breach of these Conditions and (if capable of remedy) fails to remedy the breach within 30 days after being required by written notice to do so or if the Customer goes into or Hydrotech has reasonable grounds to consider that the Customer may go into liquidation receivership administration or any other form of insolvency or (in the case of an individual or firm) becomes bankrupt makes a voluntary arrangement with his or its creditors or has a receiver or administrator appointed

5.3Where the Customer terminates the Contract under clause 5.1 the Customer shall indemnify Hydrotech against any commitments liabilities or expenditure which would otherwise represent an unavoidable cost or loss to Hydrotech by reason of the determination of the Contract Hydrotech shall submit a fully itemized and costed list of such costs or loss (with supporting evidence of the losses incurred as a result of termination) and such payment shall be made by the Customer within seven days of written demand

6.0 GENERAL

6.1These Conditions together with the Proposal and Pre-Contract Guidance Notes constitute the entire agreement between the parties and supersede all previous agreements or understanding and may not be varied except in writing between the parties. All other terms and conditions express or implied by statute or otherwise are excluded to the fullest extent permitted by law.

6.2Any notice required or permitted to be given by either part to the other under these Conditions shall be in writing addressed to the other party at its registered office or principal place of business or such other address as may at the relevant time have been notified pursuant to this provision to the party giving the notice

6.3No failure or delay by either party in exercising any of its rights under the

Contract shall be deemed to be a waiver of that right and no waiver by either party of any breach of the Contract by the other shall be considered as a waiver of any subsequent breach of the same or any other provision

6.4If any provision of these Conditions is held by any competent authority to be invalid or unenforceable in whole or in part the validity of the other provisions of these Conditions and the remainder if provision in question shall not be affected

6.5Hydrotech may assign sub-contract or delegate all or any of its rights or obligations under this contract to any group, company or otherwise without the Customers prior consent

6.6In the event of any conflict between the Proposal the Pre-Contract Guidance Notes and these Conditions the latter shall prevail

6.7English law shall apply to the Contract and the parties agree to submit to the non exclusive jurisdiction of the English Courts

6.8All sums specified herein are exclusive of value added tax which shall be payable thereon by the Customer at the current rate

6.9This Contract is personal to the Customer and is not capable of assignment or any other disposition other than with the prior written approval of Hydrotech

6.10Hydrotech rights reserved. No part of the format and content of the risk assessment documentation may be reproduced, stored in a retrieval system or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, without the prior written permission of Hydrotech

6.11Wherever any chlorination or disinfection work is required the taking of samples will only be carried out where specifically requested on the received written order. An order received for these works will in no way obligate Hydrotech to take samples unless specifically requested in a tender document

6.12In agreeing the works the Customer confirms that it has received, read and understands this Contract (including without limitation the Terms and Conditions Proposal and Pre Contract Guidance Notes

Hydrotech Services Ltd - Cookie Policy

Effective Date: 8th August 2023

This Cookie Policy outlines how Hydrotech Services Ltd ("we," "us," or "our") uses cookies and similar technologies on our website. By accessing and using our website, you consent to the use of cookies in accordance with this policy. This policy should be read alongside our Privacy Policy, which provides further information about how we collect and use your personal data.

1. What are Cookies?

Cookies are small text files that are placed on your device (e.g., computer, tablet, or smartphone) when you visit a website. They are widely used to make websites work more efficiently, enhance user experience, and provide anonymous information to website owners.

2. How We Use Cookies

We use cookies for various purposes, including but not limited to:

a) Essential Cookies: These cookies are necessary for the website to function properly and enable you to access and use our services. They do not store any personally identifiable information.

b) Performance Cookies: These cookies help us improve the performance and functionality of our website. They collect anonymous information about how visitors use our website, such as which pages are visited most frequently.

c) Functionality Cookies: These cookies allow our website to remember choices you have made, such as your preferred language or region. They help provide a more personalized experience.

d) Analytics Cookies: We use analytics tools to gather information about how visitors interact with our website. The data collected through these cookies is used to analyze trends and improve our website's content and navigation.

e) Marketing Cookies: These cookies are used to track visitors across websites to display relevant and engaging advertisements. They may also be used by third-party advertising partners to serve ads on other websites based on your browsing activities.

3. Third-Party Cookies

We may allow third-party service providers to place cookies on your device when you visit our website. These third-party cookies are subject to the respective privacy policies of these providers. We do not have control over these cookies or the data they collect.

4. Managing Cookies

Most web browsers allow you to control cookies through their settings. You can usually find these settings in the "Options" or "Preferences" menu of your browser. However, please note that disabling certain cookies may impact the functionality of our website, and some features may not work as intended.

5. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes to this policy, we will revise the "Effective Date" at the top of this page. We encourage you to review this policy periodically for the latest information on our cookie practices.

6. Contact Us

If you have any questions, concerns, or requests regarding this Cookie Policy, please contact us at:

Hydrotech Services Ltd
Unit 19 Home Farm
Petersfield Road
Ropley
SO24 0EF

Email: reception@hydrotechservices.com
Phone: 01962 772255